Nowadays, it seems like there are endless options when it comes to looking for home services, making it hard to know who you can trust to beautify and protect your home. Not only are our roofing specialists helping homeowners repair and replace roofs all over Metro Atlanta, but from time to time we get asked to come in after a botched roofing job. When searching for a reliable roofing company, it's essential to ask the right questions to gauge their competence, professionalism, and experience. Here are eight crucial questions to ask your roofing company… 

1. Are You Licensed and Insured?

The first question you should ask any roofing company is whether they are licensed and insured. A valid license ensures that the contractor has met the necessary requirements and standards to operate in your area. Insurance is equally important, as it protects you from liability in case of accidents or damages during the project. Always request to see proof of both. Any reputable company should be able and willing to provide you with their paperwork. 

2. How long have you been in business?

As with most things, experience matters in the roofing industry. Ask the company how long they have been in business and what types of roofing projects they specialize in. A contractor with a solid track record and extensive experience with various roofing materials and styles will likely provide higher quality work. 

​3. Are you a local roofing contractor?

Ask for a physical address to verify if the company is local. This ensures the roofing company is familiar with local building codes and regulations, which are crucial for keeping your home up to code. It also helps you avoid "storm chasers"—out-of-state companies that exploit homeowners after major storms, offering quick but often subpar repairs. By choosing a local roofing company, you'll know where to reach them if any issues arise after the job is completed. 

​4. Can You Provide References or Reviews?

Reputable roofing companies should be able to provide references from past clients or direct you to online reviews. Ask for references that are no more than six months old to ensure the work is recent and still relevant. Contacting previous customers or reading reviews can give you insight into the company's reliability, workmanship, and customer service. This feedback is invaluable in making your decision. 

​5. Do You Offer a Warranty on Your Work?

A warranty provides peace of mind that the roofing company stands behind their work. Ask about the types of warranties available, both for the materials used and the labor. Understanding the warranty terms and duration will help protect your investment and ensure you receive support if any issues arise after the project is completed. 

​6. How Do You Handle Unexpected Issues?

 Roofing projects can sometimes uncover unforeseen problems, such as structural damage or hidden leaks. Ask the contractor how they handle unexpected issues and what their process is for addressing additional repairs or costs. A professional company should be transparent about potential challenges and work with you to find solutions.

​7. What Measures Do You Take for Safety and Clean-Up?

Safety is paramount in roofing projects. Inquire about the safety measures the company implements to protect their workers and your property. Additionally, ask about their clean-up procedures once the job is done. A reputable contractor should ensure that your property is left in pristine condition, free of debris and roofing materials. The last thing you want is to find nails or other materials left in your yard after the job is done. 

​8. What Roofing Materials Do You Recommend?

The choice of roofing materials can affect the durability, appearance, and cost of your roof. Ask the contractor what materials they recommend for your specific needs and why. They should explain the benefits and drawbacks of each option, helping you choose the best material for your home and budget.

By asking these eight essential questions, you can confidently select a roofing company that meets your needs and ensures a successful roofing project. At Trotter Roofing and Gutters, our professionals have the training, experience, and expertise to properly analyze and address all your roofing issues. With our Trotter Roofing standard 10-year, NO LEAK Warranty, you can trust that your roof and our work are always transparent and guaranteed. We utilize the latest technology, techniques, and energy-efficient products to ensure your home receives the highest quality service and custom pricing. Give us a call today to schedule your full roof analysis.